How to Prepare Technician's Computer for Remote Servicing

Before starting to use USB Redirector Technician Edition you need to setup your network environment. Guidelines below will help you with this.

USB Redirector Technician Edition uses TCP and UDP connections to communicate with customer's computer and redirect USB devices. The port number used by default is 32075. You can change default port number through the Network Settings.

If you use third-party firewall or other network security software, please configure it to allow incoming and outgoing TCP and UDP connections for USB Redirector Technician Edition.

If you are connecting to Internet through a router, you may want to configure port forwarding on the router. This is not absolutely necessary, but it will help to get the best performance.

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