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External HDD connected to USB 3 add on card doesn't show up

 
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paulschnack



Joined: 04 Sep 2014
Posts: 1

PostPosted: Thu Sep 04, 2014 12:42 am    Post subject: External HDD connected to USB 3 add on card doesn't show up Reply with quote

Hi,

I have a new Win 2012 R2 host running Hyper-V (with GUI). We've just added a USB 3 card so we can backup an SBS 2011 VM from within the VM. USB redirector works fine with a drive connected to a built in USB 2 port but when I plug a drive into the USB 3 card it shows up on the host but not in USB Redirector server.

What am I doing wrong?

Grateful for any help, really need to get backups working.
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Peter
Site Admin


Joined: 01 Aug 2007
Posts: 653

PostPosted: Sat Sep 06, 2014 9:56 pm    Post subject: Reply with quote

Hi Paul,

Do you know what host controller is in the USB3 card?

Did you install the drivers that came with USB3 card? If yes, please try to uninstall them and allow Windows to use its own drivers. You may need to reboot after uninstall.
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