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USB license dongle not detected by client Virtual machine

 
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hemanthaya@yahoo.com



Joined: 21 Jan 2014
Posts: 1

PostPosted: Tue Jan 21, 2014 3:20 pm    Post subject: USB license dongle not detected by client Virtual machine Reply with quote

Hello

I am trying to access a USB dongle that has license codes to initiate a software program runs on a virtual machine. I have installed the USB Redirector client on a virtual machine and that detects the connected dongle in the physical machine but my software doesn't detect the availability of license codes in the USB dongle. What could be the reason? I'm using Hyper-V virtual environment and is there any limitation of transferring the data in the USB through USB Redirector to virtual machine?
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Peter
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Joined: 01 Aug 2007
Posts: 653

PostPosted: Mon Feb 03, 2014 4:27 pm    Post subject: Reply with quote

Are you accessing the virtual machine over Remote Desktop? If yes, please try to access it through the administration console on hyper-v server and see if the software detects the dongle in this case.
Also, please make sure that:
1. Dongle is redirected to virtual machine (it must be displayed with a green check mark in USB Redirector Client).
2. Dongle driver is installed on virtual machine.
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