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Technician edition

 
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andrewg1639



Joined: 14 Feb 2018
Posts: 2

PostPosted: Mon Feb 19, 2018 2:05 am    Post subject: Technician edition Reply with quote

Hi guys.
We are trying to setup USB redirector Technician edition for the purpose of accessing an android device plugged into the remote computer.
I have setup USB Redirector technician edition on my computer and Customer module on the remote computer.
We have been able to successfully connect the two modules and proceed to the stage of servicing the device.
The device has shown up on the technician side and I have connected it to my computer and got the green check mark.
However we cannot appear to access the device, in my devices on the technician side the remote device will show up with serial number etc however it will not let us access the device.
We have tried the same device plugged directly into the technicians computer and it will be accessed without issues, so I am wondering what could be missing?
Is there a specific driver that should be installed that has been missed or is there another aspect that I have missed?

Also we have tried the same process with multiple devices and multiple computers to rule out a device issue.

Thanks in advance for your help.
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Peter
Site Admin


Joined: 01 Aug 2007
Posts: 539

PostPosted: Mon Feb 19, 2018 11:58 am    Post subject: Reply with quote

Hi Andrew,

Please make sure to install Android drivers, just like you did when device was attached locally. You can check Device Manager to see what is currently installed for the device. Also, make sure the proper USB mode is selected on the device itself.
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