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Slowness

 
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Infosystem



Joined: 27 Jul 2016
Posts: 2

PostPosted: Wed Jul 27, 2016 9:35 am    Post subject: Slowness Reply with quote

Hi,

We are using USB Redirector RDP Edition to redirect a USB Dongle from our bank so we can do ebanking on an RDP server. The dongle also creates a drive with some software on it, that starts a webserver on localhost:9000 (on the RDP server). That webservice seems to handle all the authentication.

Anyway: This works perfectly, except it is incredibly slow. The same process, locally, is about 4-5x faster. The process uses very little CPU and RAM, so I can only assume that the USB communication is the bottleneck.

Apart from network compression, is there anything we can do to speed things up?

Thanks
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Peter
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Joined: 01 Aug 2007
Posts: 517

PostPosted: Thu Jul 28, 2016 8:53 am    Post subject: Reply with quote

Hi! USB protocol itself is not optimized to work over a high-latency connections like Internet, VPN, Wireless or LAN (although LAN has the lowest latency, it is still significantly higher than when talking to device directly). Thus, USB device performance can drop when you redirect it.
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Infosystem



Joined: 27 Jul 2016
Posts: 2

PostPosted: Thu Jul 28, 2016 12:44 pm    Post subject: Reply with quote

Hi Peter,

I understand. However we evaluated a different product from one of your competitors yesterday which performed a lot quicker. We tested with a webcam where with your solution we had a new picture every one or two seconds, and with the other solution it almost felt like being "live".

Now the other solution is a lot more expensive, but there does seem to be a way to speed things up.

Thanks, Chris
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Peter
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Joined: 01 Aug 2007
Posts: 517

PostPosted: Thu Jul 28, 2016 1:20 pm    Post subject: Reply with quote

Thanks, Chris. We'll look into it
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