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HID Device disconnect issues

 
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m_h_Guy



Joined: 29 Apr 2016
Posts: 2

PostPosted: Fri Apr 29, 2016 3:38 pm    Post subject: HID Device disconnect issues Reply with quote

We are using the USB redirector with a HID Credit card reader {745a17a0-74d3-11d0-b6fe-00a0c90f57da} (Ingenico ISC 480).
Our client machines run Win 7 Pro 64-bit. (around 50)
Our RDSH Server is windows 2012 R2.
We are using Remoteapp as a platform to delivery our application that redirects the usb.
The problem are are encountering is that the reader will stop working at times which requires us to go to the client and un-share then re-share the usb device. Sometimes it gives an error stating "the device is added to an exclusion list" which requires us to restart the client machine to re-share the device.
The Remoteapp never disconnects the whole time so network connectivity is not the problem.

I have looked into several things that could be possible causing this.
Does USB Selective suspend need to be disabled on the client and server we are connecting to?
Not sure if that application is built for our needs.

Thanks any advice would be appreciated.
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Peter
Site Admin


Joined: 01 Aug 2007
Posts: 526

PostPosted: Sat Apr 30, 2016 1:31 pm    Post subject: Reply with quote

Hi!

Does that happen after a long period of inactivity? I guess the device stays connected to the server all the time (i.e. displayed with orange cone on the workstation; and with green checkmark on the server), including the moment when the problem happens?
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m_h_Guy



Joined: 29 Apr 2016
Posts: 2

PostPosted: Tue May 03, 2016 5:12 pm    Post subject: Reply with quote

Yes the device stays connected with the orange cone on client, green check mark on server) and this only seems to start happening around 1:30 in the afternoon. We usually un-shared and re-share the usb device on the client machine.
Everyday they login to the remoteapp with a new session on the Win 2012 R2 RDSH (all sessions are logged on daily after stores close). We never see any issues until the afternoon so it may be related to inactivity.
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